Transparency hub
COMMUNITY GUIDELINES
Empowering our connected digital experiences through creating a safe and friendly approach to maintaining a high quality service standard.
Transparency Hub
Introduction
We also recognise the important fun and engaging use of our social community and messaging services offered through our platform, and it’s within our best intentions to help safeguard and protect our users to promote a safe and fun environment for all users of our digital services.
We operate under the SWP model
SKILL
WITH PRIZES
SKILL PRIZE DRAW ENTRY
Entrants are required to correctly answer the prize draw question in order to qualify their tickets in to our draws.
SKILL POSTAL ENTRY ROUTE
Entrants have the availability to enter in to any of our giveaways for free via sending a postcard to our postal address, featuring their name, prize giveaway name, amount of tickets in to the draw along with the correct answer to the Prize Draw Question.
SKILL-BASED INTERACTIVE
Our interactive experiences provides users the chance to win a prize through completing skill-based outcomes on a Win or Lose basis.
PRE-DRAW CHECKS
Generating
Winners
As apart of the process of generating winners, we ensure that we follow the industry leading examples in the way promote fair chance to win.
From showcasing authenticity with the way we conduct our draws, through to ensure our live streams are clear in terms of both video and audio outputs.
In a scenario, where customers are advising an issue with either outputs, our team would wait until the video and audio quality standard has been restored before proceeding to generate a winner.
KEEP CALM & DON'T DOUBLE CLICK!
We will always take accountability for any human errors caused at our side, which can happen from time to time.
As an example: In a scenario where a presenter may double click the Generate Number button twice by accident, we will rectify this issue by awarding a double amount of prrizes for both ticket numbers which were accidentally generated.
DEMO DRAW RUNS
DATE & TIME VISIBILITY
SOUND & VIDEO CHECK
RAMDOM NUMBER GENERATOR
Our transparent way of
Generating
FREEBIE WINNERS
Comment picker
On some occasions, we may use an automated Comment Picker to pick a winner from a specific post on our Facebook page.
Wheel of names
We'll award bonus points fairly through using the Wheel of Names to randomly select winning names.
LIVE STREAM COMMENTS
On other occasions we may pick names at random who are present on a live stream at random or within a particular male and female order.
SKILL-BASED GAMES
INTERACTIVE
EXPERIENCES
All of our interactive giveaway experiences are built on the foundation of Skill whilst also incorporating the traditional element of Chance To Win. This means our interactive games are based on the condition of “Win” and “Lose”.
FAIR WINNING
INSTANT PRIZES
Our Instant Win prizes are incorported in to our Instant Win giveaways. Each available Instant Win prize is accordingly listed on the Instant Win table found throughout the page of any Instant Win competition.
Instant Win Prizes are allocated to defined winning ticket numbers, and each ticket number will generated at random, upon each ticket purchase, ensuring fair chances to win, based on the remaining amount of Instant Wins which remain in play.
SET LIMITS, ENJOY THE JOURNEY
PLAYING WITHIN YOUR LIMITS
At any given time, players have the access to set a variety of limits on their account to keep their experience of gambling fun, safe and enjoyable. The A4G Experience Manager is where players can find our limit features.
From spending limits, time-out breaks, gaming time reminders and more, be sure to set the appropiate limits to ensure your experience remains practical and safe.
Our Fair Commitment
fair draw
guarantee
no draw extentions
We commit to our promise of never extending any draws.
main draw guarantee
Unless we experience an extreme emergancy, you can be sure that our live streams will always go ahead.
no draw holdbacks
Our draws will always commence forwards regardless of ticket sales.
Announcing & Publishing
draw
results
Announcing winners
Winners are always announced at the end or throughout each live draw period. We reach out to each winner in private after completion of a live draw to arrange prizes or winnings.
PUBLISHING WINNERS
We always publicly disclose a full list of winners via our social media presence. Instant Win prize winners and main draw prize winners can find their name displayed within the Winners section or table located on the prospective competition page, which is relevant to their most recent win.
LIVE DRAW ATTENDANCE
There is no requirement to watch our live draw even if you have purchased tickets in to a draw. If you should win during a live draw, our standard policy is to reach out to the winner through the contact details they hold on their account, after the live draw has finished.
PROACTIVE MONITORING
We take the safety of our customers, systems and infrastructure extremely seriously, and we have setup a high-level machine learning and intelligence proactive monitoring solution, in which detects, responds and take’s action against any threats, targeted attacks and malicious activity patterns detected across our network of digital services.
Our misuse conduct of our services is maintained through several automated fraud and pattern detection solution to combat cybercrime. Our detection systems are set to identify, engage and respond to any malicious behaviour including fraudlent activity which may be detected through our systems in the sense of payment processing and online communications.
INTRODUCING
OneGuard
BY A4G
Combating service misuse, cyberthreats and targeted attacks of our services
When the fun stops, stop!
Whilst we have taken a large amount of steps to ensure our customers are able to manage their account limits to retain a safe and enjoyable experience.
If you are struggling and noticing a negative impact on your daily life with the patterns of your gambling habits and activity, we strongly advise to seek immediate care and support via one of the following UK gambling support services.
Contact Options
www.gambleaware.org.uk www.gamcare.org.uk
Community Guidelines
Framework for maintaining a safe and respectable platform and a growing community.
The guidelines for our Community Standards, are a framework in which we have created in respect of maintaining a safe, friendly and respectable platform, in where we position the safety of our players, at the forefront of how our players and access and engage within our digital experiences.
Authentic
We assess the creation of accounts on a routine basis, and we will act to remove any malicious, fake or any accounts which portray a misrepresentation of account authenticity.
Safety
We have a zero-tolerance for players spreading misinformation, harmful and abusive comments, including any form of bullying, threats, violence, racial abuse and direct or indirect shaming towards any member of our community including our team.
Privacy
We are committed to protecting and securing customer data. We have implemented a variety of Privacy tools to enable users to take control over the data they wish to share throughout our connected experiences.
Dignity
We will take immediate action on any account identified to be sharing illegal,.degrading or shaming related content, media and other forms of attachments.
Account Status Identifiers
Account Healthy
The player account represents a healthy and well-maintained status and the player has full access to all of the digital services and connected experiences throughout the A4G network.
Warning Issued
One or more warnings have been issued on the player's account for interactions across our services which doesn't comply with our Community Guidelines.
We operate a three-strike process, meaning that account suspension will follow, if an additional Account Warning should be logged against the player's account.
Limited
This status signifies an account with partial limites placed on the account due to portraying actions which do not comply with our service standards.
Suspension
This flag refers to an account which has been suspended from one or more services due to not complying with our Community Guidelines and Standards. Whilst most suspensions are issued on a temporary basis, we may follow through with a permanent suspension on accounts which have demonstrated actions which repeatedly align against our standards.
ID Check Required
An account has been submitted for verification to prove the player's age requirement and authentic representation of his or her account. After our team has successfully verified the account authenticity, we will reinstate normal account access and any limits or restrictions will be removed.
Paused Account
Typically, when a player requests to pause their account or to pause access from using specific services, we will identify the account with a Pause flag, to represent that certain services or features have been paused in-alignment with the player's request.
Our response to taking immediate action against players who have demonstrated actions which misaligns with our Community Guidelines
We operate a simple three strike process in the way we issue warnings to player accounts which have breached our Community Guidelines. In an instance where the final strike has been allocated, we will suspend the account of the account in question either for a set period of time or in extreme cases, a life-time ban may be issued.
This will also include a ban against any debit card numbers used to processed orders through any of our connected experiences through the assistance of our payment processor.
Community Guidelines Schedule
See our full schedule of Community Guidelines and Standards
Schedule
- General Rules of Play
- Objectional Content
- Reporting A Player
- Reporting content or media posted by another player
- Reducing Spam
- Creating Safe Spaces
- Account Violations
- Appropiate Use Policy for Digital Social Spaces
- Hate speech
- Illegal use of connected experiences and services